jeta5 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how jeta5, operating the website at https://jeta5.io (the "Platform"), collects, uses, stores, shares, and protects personal data about individuals who visit, register on, or use the Platform ("you" or "the User").

This Policy applies to all personal data processed by jeta5 in connection with the operation of the Platform, including data collected through the website, any associated mobile applications, customer support channels, and third-party integrations used to deliver Platform services.

By accessing the Platform or creating an Account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform. This Policy should be read alongside our Terms & Conditions, which are available at /terms-conditions.

jeta5 is committed to handling your personal data with the highest standards of care, transparency, and respect. We continuously review and update our data protection practices to reflect evolving best practices and applicable legal requirements.

For the purposes of applicable data protection law, jeta5 is the data controller responsible for your personal data collected through the Platform. As data controller, jeta5 determines the purposes and means by which your personal data is processed.

If you have any questions about how jeta5 processes your personal data, wish to exercise any of your data rights, or need to report a data protection concern, you may contact our Data Protection team at [email protected]. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will direct your query to the appropriate person for handling.

When jeta5 uses third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or game software suppliers — those providers act as data processors and are bound by written data processing agreements that require them to process personal data only on documented instructions from jeta5 and to implement appropriate security measures.

jeta5 collects the following categories of personal data in the course of providing its services:

• Identity Data: Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents (such as national identity card or passport) submitted during the Know Your Customer (KYC) verification process.
• Contact Data: Email address, mobile phone number, and residential address, collected at registration and updated by you thereafter.
• Account Data: Username, encrypted password, account registration date, account status, and records of changes made to your account settings.
• Financial Data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, deposit and withdrawal transaction records, and balance history. jeta5 does not store full card numbers; card payments are processed via PCI DSS-compliant payment gateways.
• Technical Data: IP address, browser type and version, device type, device operating system, screen resolution, session duration, login timestamps, and geolocation data derived from your IP address.
• Usage and Behavioural Data: Betting history, game session records, wager amounts, game preferences, navigation paths within the Platform, feature interactions, and responsible gaming tool usage.
• Communications Data: Records of all communications between you and jeta5, including live chat transcripts, email correspondence, and support ticket history.
• Marketing Preferences: Your recorded preferences regarding receipt of promotional emails, SMS notifications, and Platform push notifications.

jeta5 collects personal data through the following means:

• Direct Collection: Data you provide directly to jeta5 when registering an Account, completing the KYC verification process, making deposits or withdrawal requests, contacting customer support, or participating in promotions.
• Automated Technical Collection: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. This includes IP address, device identifiers, browser information, and session activity data.
• Third-Party Verification Services: Identity and age verification data obtained from third-party KYC and anti-money laundering (AML) screening providers during the account verification process. These providers confirm the authenticity of your submitted documents against official records.
• Payment Service Providers: Transaction confirmation data and payment status information received from mobile payment platforms (bKash, Nagad, Rocket, Upay) and bank partners when you make deposits or request withdrawals.
• Game Software Providers: Game session data including wager amounts, game outcomes, and session duration generated by third-party game studios (such as Evolution Gaming, Pragmatic Play, Spribe, NetEnt) and transmitted to jeta5 for account crediting and responsible gaming monitoring purposes.

jeta5 uses your personal data for the following purposes:

• To create and manage your Account, verify your identity, and provide access to Platform services including sports betting, live casino, and instant-win games.
• To process deposits and withdrawals, verify payment methods, and maintain accurate financial records of all transactions.
• To comply with anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) obligations under applicable international online gaming regulations.
• To monitor gaming activity for signs of problem gambling and proactively contact Players who may benefit from responsible gaming tools or support resources.
• To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, collusion, and other forms of Platform misuse.
• To provide customer support, including responding to account queries, resolving disputes, processing complaints, and assisting with technical issues.
• To send you transactional communications including deposit confirmations, withdrawal notifications, security alerts, and account status updates.
• To send you promotional communications, personalised offers, and Platform updates where you have opted in to receive such communications.
• To improve the Platform through analysis of aggregated usage data, identification of technical issues, and product development research.
• To enforce our Terms & Conditions, Responsible Gaming Policy, and any other policies applicable to your use of the Platform.

jeta5 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and jeta5 — specifically, to create and manage your Account, process transactions, and deliver Platform services. Without this processing, jeta5 cannot provide you with any service.
• Legal Obligation: Processing required by applicable law, including AML/KYC identity verification, transaction record-keeping, cooperation with law enforcement and regulatory authorities, and age verification to prevent access by minors.
• Legitimate Interests: Processing that serves the legitimate interests of jeta5 in operating a safe, fair, and commercially viable platform — including fraud prevention, security monitoring, abuse detection, analytics, and product improvement — provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential analytics cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where jeta5 processes data on the basis of legitimate interests, we have conducted a balancing assessment to confirm that our interests are not outweighed by your rights and freedoms as an individual. You may request details of this assessment by contacting [email protected].

jeta5 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Service Providers: Mobile wallet operators (bKash, Nagad, Rocket, Upay), banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals.
• KYC and AML Verification Providers: Third-party identity verification and AML screening services receive copies of your identity documents and personal details to perform mandatory regulatory checks. These providers are prohibited from using your data for any purpose other than providing verification services to jeta5.
• Game Software Providers: Game studios (including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Hacksaw Gaming, Ezugi) receive a Player ID and session token to deliver game content and return game outcome data. Game providers do not receive your full identity or financial data.
• Technology and Infrastructure Partners: Cloud hosting providers, content delivery networks, cybersecurity services, and data analytics platforms that provide technical infrastructure for the Platform operate as data processors under binding data processing agreements.
• Regulatory and Law Enforcement Authorities: jeta5 may be legally required to disclose personal data to financial intelligence units, gaming regulators, tax authorities, or law enforcement agencies. Such disclosures are made only to the extent required by applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of jeta5's assets, your personal data may be transferred to the acquiring entity, subject to the acquiring entity's agreement to honour this Privacy Policy or notify you of any material changes.

jeta5 operates as an international online gaming platform and may transfer your personal data to, and store it in, countries outside Bangladesh. Some of these countries may not provide the same level of data protection as Bangladesh.

Where jeta5 transfers personal data internationally, it ensures that appropriate safeguards are in place to protect your data, including contractual obligations imposed on data recipients that require them to maintain data protection standards equivalent to those applied by jeta5, and use of data processors that maintain internationally recognised security certifications.

By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. jeta5 will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

jeta5 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, or resolve disputes. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your Account plus 5 years following Account closure, to comply with AML record-keeping obligations.
• Financial Transaction Data: Retained for 7 years following the date of each transaction, consistent with standard financial record-keeping requirements.
• KYC Verification Documents: Retained for the period required by applicable AML regulations, typically 5 years from the end of the business relationship.
• Customer Support Records: Retained for 3 years from the date of the last interaction, to support dispute resolution and quality assurance.
• Technical and Log Data: Retained for 12 months from the date of collection, unless extended retention is required for an active security investigation.
• Marketing Preference Records: Retained for the duration of your Account plus 2 years, to maintain an accurate record of your consent history and opt-out requests.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymised, or pseudonymised. Anonymised or aggregated data that cannot be traced back to any individual may be retained indefinitely for analytics and statistical purposes.

jeta5 uses cookies, web beacons, pixel tags, local storage, and similar technologies to deliver, maintain, and improve the Platform. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function. These cookies manage your session state, maintain your login status, protect against cross-site request forgery, and enable core security features. They cannot be disabled without impairing the Platform's functionality.
• Performance and Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate and interact with the Platform. This information helps jeta5 identify popular features, detect usability issues, and improve the overall user experience. These cookies are placed only with your consent.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming limit acknowledgements, so the Platform behaves consistently across sessions.
• Fraud Prevention Cookies: Used to identify and flag unusual session behaviour, detect bot activity, and prevent automated abuse of the Platform. These cookies are placed as part of jeta5's security infrastructure and are considered necessary for the protection of all users.

You can manage cookie settings through your browser's privacy controls. Please note that disabling essential cookies will affect your ability to use the Platform. For detailed guidance on how to manage cookies in your specific browser, refer to your browser's help documentation.

You have the following rights with respect to your personal data held by jeta5. To exercise any of these rights, please contact [email protected] from your registered email address:

• Right of Access: You have the right to request a copy of all personal data held about you by jeta5, along with information about how that data is being used and who it has been shared with. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may update many of your account details directly through your Account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to jeta5's legal obligations to retain certain data.
• Right to Restrict Processing: You have the right to request that jeta5 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that jeta5 transmit that data to another organisation where technically feasible.
• Right to Object: You have the right to object to jeta5's processing of your personal data where that processing is based on legitimate interests or for direct marketing purposes. jeta5 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawing consent to marketing communications can be done via the unsubscribe link in any marketing email or by contacting [email protected].

jeta5 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. jeta5 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

jeta5 may send you promotional emails, SMS messages, and in-Platform notifications about bonuses, new games, seasonal promotions (such as BPL or IPL season offers), and Platform news. We will only send you marketing communications where you have explicitly opted in to receive them at the point of registration or subsequently through your Account settings.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link contained in any marketing email sent by jeta5.
• Updating your communication preferences in the Notifications section of your Account dashboard.
• Contacting our support team at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect your receipt of transactional and service-related communications, such as deposit confirmations, withdrawal notifications, security alerts, and important account updates. These communications are necessary for the provision of the service and cannot be opted out of while your Account remains active.

jeta5 does not engage in unsolicited cold marketing. We will never share your contact details with third-party advertisers for the purpose of sending you marketing communications from those third parties.

The Platform is strictly intended for individuals aged 21 years and above. jeta5 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the Account registration and KYC process, and jeta5 reserves the right to suspend or permanently close any Account where it has reasonable grounds to believe the Account holder is under 21 years of age.

If you are a parent or guardian and believe that a minor in your care has registered an Account on the Platform or submitted personal data to jeta5 without your consent, please contact us immediately at [email protected]. We will investigate the matter promptly, close the relevant Account, and securely delete all personal data associated with that Account as quickly as possible.

jeta5 strongly supports responsible gaming and the protection of vulnerable individuals. We encourage parents and guardians to use third-party parental control tools and internet filtering services to prevent access to online gambling platforms by minors in their households. For further guidance, please review our Responsible Gaming policy at /responsible-gaming.

jeta5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your browser or device and jeta5 servers is encrypted using TLS 1.2 or higher (256-bit encryption). This prevents interception of your personal data and payment information during transmission.
• Encryption at Rest: Sensitive personal data stored on jeta5 servers, including account credentials and financial data, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to jeta5 staff and authorised processors who have a legitimate need to access that data to perform their duties. All internal access is governed by role-based access controls and logged for audit purposes.
• Two-Factor Authentication: jeta5 offers two-factor authentication (2FA) for all Accounts to provide an additional layer of protection against unauthorised login. We strongly recommend that all Players enable 2FA in their Account security settings.
• Continuous Security Monitoring: jeta5's infrastructure is subject to continuous monitoring for intrusion attempts, abnormal access patterns, and security vulnerabilities. Our security team operates around the clock, Bangladesh Standard Time (BST, UTC+6).
• Regular Security Audits: jeta5 conducts periodic internal and external security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses in our systems before they can be exploited.
• Staff Training: All jeta5 personnel who handle personal data receive regular data protection and security awareness training to ensure they understand their obligations and can identify potential data security risks.

While jeta5 takes every reasonable precaution to protect your personal data, no system of security can guarantee absolute protection against all possible threats. You also play an important role in keeping your Account secure — please use a strong, unique password, enable 2FA, and never share your login credentials with any third party.

jeta5 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform services. All updates will be posted on this page with a revised "Last Updated" date at the top of the document.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data, or materially affect your rights — jeta5 will provide you with advance notice of the changes by email to your registered address, and by displaying a prominent notice on the Platform, at least 14 days before the revised Policy takes effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you should close your Account and cease using the Platform prior to the effective date of the changes. To close your Account, please contact [email protected].

We encourage you to review this Policy periodically to stay informed about how jeta5 is protecting your personal data. The most current version of this Policy will always be available at https://jeta5.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or jeta5's data processing practices, please contact our Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all data protection enquiries within 2 business days and to provide a substantive response within 30 calendar days.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Language: English

If you are not satisfied with jeta5's response to a data protection complaint or believe that jeta5 has not handled your personal data in accordance with applicable data protection law, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. jeta5 will cooperate fully with any such regulatory investigation.

We value your trust and are committed to resolving all data protection concerns promptly and transparently. Your privacy matters to us, and we will always do our best to address your queries in a clear, respectful, and timely manner.